AUSTRALIAN ONLINE OPERATIONS SUPPORT FOR GROWING BUSINESSES
Flexible monthly retainers designed to streamline operations, optimise systems and provide reliable business support behind the scenes.
Investment: $375
Monthly Support: 5 hours
ONGOING OPERATIONAL SUPPORT FOR GROWING BUSINESSES
Tailored monthly retainers designed to streamline operations, manage systems and provide reliable support behind the scenes, helping your business stay organised, efficient and ready for growth.
01 / Essentials
Reliable monthly operational support to help keep your business organised, efficient and moving forward.
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Covers the core operational tasks that keep your business running smoothly.
02 / Growth
Investment: $850
Monthly Support: 12 hours
Designed for growing businesses that need additional operational support, streamlined systems and proactive assistance to create capacity for growth.
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Everything in Essentials, with additional capacity for systems, projects and process improvements.
03 / Scale
Investment: $1,350
Monthly Support: 20 hours
Comprehensive operational support for established businesses ready to optimise processes, strengthen systems and confidently scale.
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Everything in Growth, with dedicated strategic support and deeper involvement in your business.
SUPPORT DESIGNED AROUND YOUR BUSINESS
Every business operates differently, which is why retainer support is flexible and tailored to your priorities. Whether you need assistance with systems management, bookkeeping or process improvements, support can be allocated where it's needed most.
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Email management
CRM & database management
Travel arrangements
Event coordination
Business reporting
Project coordination
Research (market, product & software)
Copywriting
Newsletter creation
Content creation
Social media management
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Procedures & SOP creation
Workflow optimisation
Systems integration
System automation
Online forms & surveys
eCommerce management
eCourse creation
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Bookkeeping support
Accounts payable & receivable
Invoice preparation
Expense tracking
Bank reconciliations
Need support with something not listed?
The services above are examples of common areas of support, not an exhaustive list. If you have a specific requirement, I'd be happy to discuss your needs and explore how I can support your business.
THE OPERATIONS SUPPORT PROCESS
Working with The Operations Studio is designed to be clear, collaborative and tailored to your business. From your first enquiry through to ongoing operational support, every step is focused on creating a seamless experience and setting your business up for long term success.
01 / Enquire & Connect
Complete the enquiry form and tell me a little about your business. We'll arrange a discovery call to explore your business goals, operational challenges and priorities, ensuring we're the right fit before moving forward together.
02 / Choose Your Retainer
Together, we'll select the monthly retainer that's best suited to your business needs. Once you're ready to proceed, your first month's invoice will be issued to secure your ongoing support.
03 / Onboarding & Planning
You'll receive a client agreement and onboarding questionnaire to complete before booking your onboarding call. During this session, we'll align on your priorities, establish workflows and ensure everything is set up for a seamless partnership.
04 / Ongoing Support
With everything in place, I'll begin providing consistent operational support tailored to your business. As your priorities evolve, your retainer can adapt, giving you reliable support exactly where it's needed most.
READY TO BUILD A BUSINESS THAT RUNS MORE EFFICIENTLY?
Whether you're looking for a few hours of support each month or a long-term operational partner, it all starts with understanding your business. Let's explore how personalised operational support can help create more clarity, structure and capacity for growth.
FREQUENTLY ASKED QUESTIONS
Find answers to some of the most common questions about The Operations Studio's monthly operations support retainers. If you can't find what you're looking for, I'd be happy to answer your questions during a discovery call.
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During our discovery call, we'll discuss your business, current workload and the type of support you're looking for. From there, we'll explore which retainer best aligns with your goals, budget and ongoing support requirements.
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Support is tailored to your business and can include bookkeeping, systems management, process documentation, CRM management, reporting, administration, automations, content support, research, project coordination and much more. If you're unsure whether a task is suitable, feel free to get in touch to discuss your requirements.
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The services listed on this website are examples of how I can support your business, not an exhaustive list. If there's something specific you need assistance with, I'd love to hear about it and discuss whether it's something I can help with.
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Not at all. Your retainer is designed to be flexible, allowing support to be allocated where your business needs it most. Priorities can evolve from month to month, and we'll work together to ensure your hours are being used effectively.
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I partner with small to medium businesses across a range of industries, providing flexible operational support tailored to each business's unique needs. Whether you're an established business looking to streamline operations or a growing business needing additional support behind the scenes, my services are designed to help you work more efficiently.
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No. Retainers are designed to provide flexibility as your business evolves. You can upgrade, adjust or cancel your retainer with 30 days' written notice.
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Absolutely. I work with a variety of business systems and will adapt to the tools your business already uses wherever possible. If there are opportunities to improve efficiency through different systems or automations, I'm happy to provide recommendations.
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Communication is tailored to your preferences and may include email, phone, video calls and collaborative platforms such as Microsoft Teams, Google Workspace or other business systems you already use.
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Retainers are invoiced or direct debited monthly and paid in advance to secure your dedicated support hours for the month ahead.
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Additional support can be arranged at the agreed hourly rate or we can discuss whether another retainer package would better suit your business.
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Absolutely. Retainers can be adjusted, upgraded, downgraded or cancelled with 30 days' written notice, providing flexibility as your business needs evolve.
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Retainer hours are allocated to your business each month and don't roll over. This helps ensure availability for all retainer clients.
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I intentionally work with a limited number of retainer clients at any one time to ensure every business receives personalised, high quality support.
If you're interested in working together, I recommend getting in touch early, as availability can fill quickly. We'll begin with a discovery call and, if we're the right fit, schedule your onboarding and start date.
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Yes. While I'm based in Wangaratta, North East Victoria, I work remotely with businesses across Australia and can also support clients internationally where suitable.
READY TO CREATE MORE CAPACITY IN YOUR BUSINESS?
Every business is different, and the right support starts with understanding where you're at. Whether you're looking for ongoing operational support or simply need an extra pair of hands behind the scenes, I'd love to learn more about your business and explore how we can work together.
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